Terms of service

By using https://crateway.caor the Crateway platform (“the Service”) you agree to these terms. If you are agreeing on behalf of a business, you confirm you may bind it. Where we have signed a separate written agreement with your business, that agreement governs and prevails over these terms wherever the two differ.

Crateway provides software for managing furniture sourcing, inventory, delivery planning and field execution. We may change or improve features over time; we will not make a change that materially reduces a contracted customer’s core functionality during their term without notice.

• Account credentials are personal to each user and must not be shared.
• You are responsible for activity under your accounts and for promptly removing access from people who leave.
• Tell us immediately at [email protected] if you suspect unauthorised access.

You agree not to use the Service to:

• break the law, or infringe anyone’s rights;
• attempt to breach, probe or overload our systems, or bypass access controls;
• upload material you have no right to hold, or personal information you have no lawful basis to process;
• resell or white-label the Service without our written consent.

Pricing is quoted per operation. Fees, billing interval and any usage allowances are set out in your quote or order form. Unless it says otherwise, invoices are payable on receipt and fees exclude applicable taxes. We may suspend access for accounts that remain unpaid after reasonable notice.

You own the data you put into the Service. You grant us the licence needed to host, process, back up and display it in order to provide the Service. Our handling of personal information is described in our privacy notice. On termination we will make your data available for export for a reasonable period, then delete it.

The Service, its software, and the Crateway name and marks remain ours. Nothing here transfers ownership. Feedback you send us may be used to improve the Service without obligation.

We work to keep the Service available and correct, but it is provided “as is” without warranties of any kind to the extent permitted by law. In particular, routing, arrival estimates and mapping data are aids to planning, not guarantees, and the Service is not a substitute for professional accounting or legal advice.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Our total liability arising out of the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

Either party may terminate as set out in the applicable order form, or immediately on material breach that is not cured within thirty days of notice. We may suspend access immediately where continued use poses a security or legal risk.

These terms are governed by the laws of Ontario, Canada, and the courts there have exclusive jurisdiction.

We may update these terms; material changes will be notified to contracted customers before they take effect. Questions go to [email protected], or by post to Crateway, Ontario, Canada.